Moving Business Online in the Era of COVID: What Do I Need to Consider if I am Interested in E-Commerce?

18 June 2020

Moving Business Online in the Era of COVID: What Do I Need to Consider if I am Interested in E-Commerce?

An interview with HeHe, Rwanda

The SME Response Clinic was able to speak with Richard Rusa and Crepin Kayisire of HeHe, a Rwandan business that is helping to digitize commerce throughout the country. We wanted to find out more about what it means to move online at a time when in-person business has faced many challenges.

Moving to e-commerce or other digital solutions became an area of interest for many Rwandan businesses during the COVID-19 lockdown in the country. While some businesses had been considering doing more online business, the pandemic created a situation in which many needed to take the next step forward.

Solutions like HeHe’s help to connect supply and demand, as well as to facilitate logistics – things like shipping between provinces, delivering products, or picking up stock from warehouses. They also provide free training and support during the process of moving online – from advice on marketing, providing digital payment solutions, tips on using social media, and regular feedback – that can help a business to make a smooth transition.

Those businesses that sell online with HeHe pay once they are onboarded, either a monthly fee for a dedicated site or on commission if they sell on the larger marketplace.

“We’ve onboarded a number of retailers but for the pandemic, some of the key sectors were things like fast-moving consumer goods like groceries and things people need day-to-day in their homes. Pharmaceuticals as well were actively engaged online, especially items for mothers and babies.” ~ Crepin Kayisire

Which types of businesses can benefit from an online presence?

Any type of business could benefit from an online presence. The key is choosing what is right for you. From HeHe’s experience:

  • There are some businesses – many falling under the “Made in Rwanda” category – that prefer to have a dedicated website for their products. These may choose to create their own website but could also become part of the HeHe marketplace with their own page.
  • Some businesses, like farmers’ cooperatives, do not need their own website in the same way that a clothing business or artisan might. For these types of businesses, they can sell directly things like groceries or produce online through platforms like HeHe or others.

What do I need before I go online?

  • First, you need to be registered legally as a business with RDB. This is an absolute necessity
  • Next, you or someone on your staff needs to have basic computer literacy and an internet connection, so that you can monitor and manage your online presence.
  • HeHe has found that businesses do better when they are not just “one person” operations.
  • Make sure you treat your online presence just as you would your brick-and-mortar store. There should be a staff person dedicated to online sales, who can follow up with customers who have questions or issues.
  • Make a list of your inventory and be sure that you actually have the products or services you will offer online. This will help to keep customers satisfied as well as to establish a good reputation for your business.
  • There are a number of other online or mobile-based businesses in Rwanda, to be covered in upcoming interviews.

 

HeHe offers two main platforms for e-commerce in Rwanda:

·       Online marketplace: https://hehe.rw/

·       Logistics: https://shypt.rw/

To find out more, you can visit the HeHe business site at www.dmmhehe.com, email at hello@hehe.rw, or call +250 788 317 916.


(EVENT) Attend the Canton Fair Virtually

(EVENT) Attend the Canton Fair Virtually

The SME Response Clinic encourages all businesses in Rwanda who buy overseas to attend this exciting virtual trade fair!

China Import and Export Fair, also known as Canton Fair, was established in 1957. It is held every spring and autumn in Guangzhou, China. Canton Fair is a comprehensive international trading event with the longest history, the largest scale, the most complete exhibit variety, the largest buyer attendance, the broadest distribution of buyers’ source country, and the greatest business turnover in China. Up to the 126th session (63 years), the accumulated export volume has amounted to about USD 1.4126 trillion and the total number of overseas buyers has reached 8.99 million. Now, the 127th Canton Fair has been held online from June 15 to June 24. It is the first online exhibition in 63 years. There are 50 exhibition areas for 16 categories of commodities, and an online foreign trade platform is set up to provide promotion, procurement, online communications, and other services.

Why the Canton Fair

  • High level – China Import and Export Fair, also known as Canton Fair, is co-hosted by the Ministry of Commerce of PRC and the People’s Government of Guangdong Province and organized by China Foreign Trade Centre.
  • Longest history – Canton Fair is established in 1957, held every spring and autumn in Guangzhou.
  • Comprehensive – China. Canton Fair is a comprehensive international trading event with the largest scale, the most complete exhibit variety. There are 50 exhibition areas for 16 categories of commodities in the ongoing 127th Canton Fair.
  • Productive – Up to the 126th session, the accumulated export volume has amounted to about USD 1.4126 trillion and the total number of overseas buyers has reached 8.99 million.
  • Easy connect – The 127th Canton Fair has been held online from today to June 24. It is the first online exhibition in 63 years.
  • See friends – with this digital platform, you could easily find your old friends and meet new partners online.
  • Latest technology – The platform provides various innovative functions like “live stream”, “instant communication”, “ face to face meeting” to give a fresh experience.

Why the Canton Fair

The future is coming, let’s start embracing the “New Normal” and have our own digital opportunity now.

  1. You can register and attend the Canton Fair as Oversea Buyer on the below official linkage. https://buyer.cantonfair.org.cn/en/register/selectiveId?invitationCode=05390000- 00b9-5254-3f0b-08d80df609c5New users can register by filling personal and company information.
  2. After login, you can search interested exhibitor or exhibit on the homepage. Enter company name or booth number to find your old partner. You can submit sourcing request of a specific exhibit directly or go to Supply & Demand Hall to do so and the system will match exhibits for you. You can also schedule an appointment with an exhibitor to talk in a face-to-face video meeting.
  3. Click “Exhibitor on Live” to watch exhibitors’ live streaming, subscribe to it and replay. Buyers can invite friends to register and attend by sending exclusive “i-Invite” link in the Buyer Service Platform.
  4. Come experiencing the innovative integration of China’s oldest trade fair and the latest Internet technology.

Want video instruction? Click: https://www.cantonfair.org.cn/en/news/article/5ee4b7a106206f3fec4a6833


How is Rwanda Bankers Association supporting its members in this time of crisis?

How is Rwanda Bankers Association supporting its members in this time of crisis?

The SME Response Clinic spoke with Tony Francis Ntore, Executive Secretary of the Rwanda Bankers Association to understand how the institution is supporting its members in this time of crisis.

The SME Response Clinic is right on time. We are supporting SMEs to access one site where they can get information from different sources. And for us as RBA, it is our job to see how we can support our member banks in serving their customers. 

What kinds of solutions are your members implementing to support their SME customers through COVID-19?

Our members are following the instructions from the Ministry of Health in order not to spread COVID-19 and they are working to encourage the use of digital platforms. To avoid unnecessary bank visits and reduce the use of cash, our members have eliminated fees on cashless transactions other than cash out.

What government policies are most effective in supporting SMEs at this time?

Rwanda Bankers Association has been in discussion with other key stakeholders and partners to see how to support SMEs in this unexpected time. Together, we came up with an economic recovery fund that will be managed by the Central Bank. SMEs can request funds directly from banks or MFIs and these institutions can apply to BNR for the fund. ​

What advice do you have for SMEs during this crisis?

Although this pandemic is a big challenge, it provides an opportunity for SMEs to review their business plans. This is a time to think through your operations and imagine where you want to be in five years. Start planning.

Have questions? Please email smeresponseclinic@gmail.com


What do I do if I import goods and need to visit a border to get this cargo?

UPDATE May 12th: Cargo and Import

What do I do if I import goods and need to visit a border to get this cargo?

Answer:

On May 9th, 2020, the Ministry of Infrastructure announced that truck owners, importers, cargo owners, and warehouse operators who need to travel to a border to import or export goods can travel to Rusumo and Kagitumba borders for that reason.

To stay safe and secure, anyone traveling for that reason must now register with the Ministry of Infrastructure. The deadline for registration was May 11th, 2020, but if for some reason you missed this you may contact the following:

The May 1st, 2020 regulations that require all goods/cargo to be immediately cleared and taken within one day from customs border posts are still in place. As before, if an importer fails to take their goods/cargo within two days, they will be required to pay storage and parking fees as follows:

  • Two Rwandan Francs per kilogram per day for parking.
  • Two Rwandan Francs per kilogram in addition to normal storage fees in the warehouse.
  • After two days, goods/cargo will be transported to Kigali warehouses. The cost will be the responsibility of the importer.

The Government is doing all possible to be sure that the clearance of goods/cargo takes place as efficiently and safely as possible.

Be Safe! Make sure you continue to follow general preventative measures. And stay healthy!

Reference:

Rwanda Revenue Authority. Ref. 702/RRA/CG/CSD/2020. Issued 1 May 2020.

Ministry of Infrastructure Public Announcement. Issued 1 May 2020.

Ministry of Infrastructure Public Announcement. Issued 9 May 2020.

Ni iki nsabwa gukora iyo ntumiza ibicuruzwa mu mahanga nkaba ngomba kujya ku mupaka kwakira iyo mizigo?

Igisubizo:

Ku wa 9 Gicurasi 2020, Minisiteri y’Ubucuruzi n’Inganda yamenyesheje ba nyiri amakamyo yikorera imizigo, abatumiza ibicuruzwa mu mahanga, ba nyiri imizigo, abacunga ububiko bw’ibigega bya gasutamo bakeneye gukora ingendo  bagana ku mupaka gutumiza cyangwa kohereza ibicuruzwa mu mahanga ibicuruzwa ko bashobora kugana imipaka ya Rusmo na Kagitumba.

Mu rwego rwo kwirinda icyorezo, uhereye ubu umuntu wese ukorera ingendo ku mupaka mu rwego rwo kwakira ibicuruzwa yatumije mu mahanga cyangwa ibyo yoherezayo agomba kwiyandikisha muri Minisiteri y’Ibikorwa remezo. Itariki ntarengwa yo kwiyandikisha yari ku wa 11 Giurasi 2020, ariko niba waracikanwe ku mpamvu iyo ariyo yose wahamagara nimero ikurikira:

Amabwiriza yo ku itariki ya mbere Gicurasi asaba ko ibicuruzwa byose n’imizigo bihita byishyurirwa amahoro ya gasutamo bikavanwa mu bubiko bwa gasutamo ku mipaka bitarenze igihe cy’umunsi umwe aracyakurikizwa. Nk’uko byakorwaga mbere, iyo uwatumije ibicuruzwa mu mahanga  adatwaye ibicuruzwa cyangwa imizigo ye mu minsi ibiri, asabwa kubyishyurira amafaranga bimara mu bubiko no kwishyura amafaranga yo guparika ku makamyo atwaye byo bicuruzwa agenwe ku buryo bukurikira:

  • Amafaranga abiri ku kilo ku munsi ikamyo imara iparitse.
  • Amafaranga abiri ku kilo yiyongera ku mafaranga asanzwe yishyurwa ku bubiko mu bubika bwa gasutamo.
  • Nyuma y’iminsi ibiri, ibicuruzwa cyangwa imizigo bizajyanwa i Kigali mu bubiko bwa Gasutamo. Uwatumije ibyo bicuruzwa ni we uzishyura ikiguzi cyo kubitwara kugera i Kigali.

Guverinoma y’u Rwanda irimo gukora ibishoboka byose mu kugenzura ko ibicuruzwa n’imizigo byishyura amahoro ya gasutamo kandi bigakorwa mu mutekano usesuye.

Zirikana umutekano wawe! Komeza gukurikiza amabwiriza rusange mu rwego rwo kwirinda icyorezo maze ukomeze kugira ubuzima bwiza!

Aho wasanga ayo mabwiriza:

Ikigo cy’Igihugu cy’Imisoro n’Amahoro (RRA). Ref. 702/RRA/CG/CSD/2020. Yatanzwe ku itariki ya mbere Gicurasi 2020.

Itangazo rigenewe rubanda ryatanzwe na Minisiteri y’Ibikorwa remezo ku itariki ya mbere Gicurasi 2020.

Itangazo rigenewe rubanda ryatanzwe na Minisiteri y’Ibikorwa remezo. Ryatanzwe ku wa 9  Gicurasi 2020.


I have a restaurant and I want to keep my clients safe. What can I do to ensure their safety while still doing business?

I have a restaurant and I want to keep my clients safe. What can I do to ensure their safety while still doing business?

Answer: On May 11th, the Rwanda Development Board (RDB) issued a new notice to all hospitality establishments, such as restaurants, hotels and coffee shops. This notice requires that all customers visiting these establishments MUST register the following:

  • Full names
  • Telephone numbers
  • Time of visit
  • District of residence

These new measures will ensure that the Government of Rwanda can conduct contact tracing if and when new cases of COVID-19 are discovered. Note that this information will be kept confidential and not shared.

Hotels, coffee shops and restaurants have been allowed to open since May 4th, 2020, but they must close by 7:00 pm each day. They must also install hygiene stands so that customers and staff can wash their hands, or apply hand sanitizer when they enter. As with all businesses, all employees must wear a mask – and customers too! And always keep a distance of one meter in-between

Gyms, nightclubs, bars, churches, and other large gathering places will stay closed until further notice.

Be Alert! If you are part of the hospitality sector, make sure to stay up-to-date by following RDB and the Ministry of Trade and Industry for announcements on loans and other measures, as well as keeping in touch with your association, chamber and PSF so that you know what is available to your business.

 

For more information

Follow RDB on Twitter: @RDBrwanda

Follow the Ministry of Trade and Industry on Twitter: @RwandaTrade

See the 11th May 2020: “Notice to All Hospitality Establishments

Ku wa 12 Gicurasi : Amahoteri & Ubukerarugendo

Mfite resitora kandi ndifuza ko abakiriya banjye bakomeza kwirinda. Ni iki nakora kugira ngo nite ku mutekano wabo kandi nkomeza gukora ubucuruzi?

Igisubizo: Ku wa 11 Gicurasi, Urwego rushinzwe iterambere mu Rwanda (RDB) rwasohoye itangazo rishya rimenyesha ibigo byose byakira abantu nka za resitora, amahoteri n’aho bafatira icyayi na kawa. Iri tangazo risaba ko abakiriya bose bagana ibi bigo bagomba kwiyandikisha batanga imyirondoro ikurikira:

  • Amazina
  • Nimero za terefoni
  • Isaha bahagereye
  • Akarere batuyemo

Izi ngamba nshya zigamije gufasha Leta y’u Rwanda kubasha gukurikirana uburyo n’igihe abantu bagiye bahura n’abandi mu rwego rwo kwirinda ko hagira abantu bashya bandura mu gihe hari abagaragayeho kwandura COVID-19. Aya makuru azagirwa ibanga ku buryo adahererekanywa.

Amahoteri, amaresitora acuruza icyayi na kawa n’amaresitora asanzwe byemerewe gufungura guhera ku wa 4 Gicurasi 2020 ariko bigafunga saa moya z’umugoroba buri munsi. Bigomba kandi gushyiraho uburyo n’ibikoresho by’isuku n’isukura kugira ngo abakiriya n’abakozi babashe gukaraba intoki cyangwa gukaraba umuti wica udukoko mbere yo kwinjira.  Nk’uko bigenda ku bikorwa byose by’ubucuruzi, abakozi bose bagomba kwambara agapfukamunwa ndetse n’abakiriya bakaza bakambaye! Bagomba kandi kubahiriza intera ya metero imwe hagati yabo.

Inyubako zikorerwamo siporo rusange, utubyiniro, utubari, kiriziya n’insengero n’ahandi hantu hateranira abantu benshi birakomeza gufunga kugeza igihe hatangiwe andi mabwiriza.

Zirikana ibi! Niba ubarizwa mu rwego rw’amahoteri, gerageza kumenya amakuru agezweho ukurikira amatangazo ya Minisiteri y’Ubucuruzi n’Inganda yerekeye inguzanyo n’izindi ngamba zafashwe kandi ukorane bya hafi n’ishyirahamwe ubarizwamo, urwego rw’inganda na PSF (Urugaga rw’Abikorera) kugira ngo ubashe kumenya amahirwe ari mu rwego rw’ibikorwa bijyanye n’ubucuruzi ukora.

 

Ukeneye amakuru arambuye

Kurikira RDB kuri Twitter: @RDBrwanda

Kurikira Minisiteri y’Ubucuruzi n’Inganda kuri Twitter: @RwandaTrade

Reba inyandiko yasohotse ku wa 11 Gicurasi 2020: “Notice to All Hospitality Establishments


As of May 4th, 2020, can I return to work? What do I need to know and do?

For information on COVID-19 in Rwanda, dial 114 toll-free.

UPDATE: Business Opening Measures, 4th May 2020

As of May 4th, 2020, can I return to work? What do I need to know and do?

Answer: The Government of Rwanda has begun the process of opening businesses in a slow and cautious way.

However, new measures as of May 4th, 2020, will help you to return to work. Just remember to follow the guidelines, keep checking this site and Government sites (see below) to stay up to date.

Specifically:

  • Public and private businesses can now resume working with essential staff. However, businesses must NOT have more than 50% of all employees at work – the shop, office or other place of work – at any time.
  • Employers must provide masks for all employees while they are at work. Masks are an important tool for keeping yourself and others safe and healthy.
    For the full guidelines on opening businesses, you can visit the official Government of Rwanda website and Guidelines starting May 4th. And for more to stay healthy, keep up to date with RBC, the Rwanda Biomedical Centre.

Be Safe! Follow the Government guidelines, wear your mask, wash your hands and keep hand sanitizer available, and do not work with more than 50% of your staff at the workplace. This will help to keep you, your employees, and your customers safe.

 

For more information

https://pbs.twimg.com/media/EXKummOWkAEF9wl?format=jpg&name=small

https://www.gov.rw/blog-detail/covid-19-cabinet-reviews-lockdown-measures-effective-may-4th-2020

AMAKURU MASHYA: Ingamba zikurikizwa mu gufungura bimwe mu bikorwa by’ubucuruzi ku wa 4 Gicurasi 2020

Ese guhera ku wa 4 Gicurasi 2020, nshobora gusubira ku kazi? Ni ibiki ngomba kumenya no kwitwararika?

Igisubizo:Guverinoma y’u Rwanda yatangiye,mu bwitonzi kandi buhoro buhoro, gahunda yo gufungura ibikorwa by’ubucuruzi.

Ingamba nshya zitangira kubahirizwa ku wa 4 Gicurasi 2020 zizabafasha gusubira ku mirimo. Ibuka kubahiriza imirongo ngenderwaho ikurikira, ukomeze gusura uru rubuga  ndetse n’izindi mbuga za Guverinoma (reba ahakurikira) kugira ngo ukomeza kubona amakuru agezweho.

By’umwihariko:

  • Ibigo bya leta n’iby’abikorera bishobora noneho gutangira gukora byifashisha abakozi b’ingenzi. Icyakora, ibigo bibujijwe gukoresha abarenze 50% by’abakozi bose, haba mu iduka, mu biro cyangwa ahandi hose hakorerwa imirimo, igihe icyo aricyo cyose.
  • Abakoresha bagomba guha abakozi babo bose udupfukamunwa igihe bari mu kazi. Udupfukamunwa ni igikoresho cy’ingirakamaro mu kukurinda kwandura cyangwa kwanduza abandi maze mugakomeza kugira ubuzima buzira umuze.
IBYO USABWA GUKURIKIZA IBYO UGOMBA KWIRINDA
Kwambara agapfukamunwa igihe uri mu ruhame wirinda gukwirakwiza COVID-19 Kutavanaho cyangwa kumanura agapfukamunwa igihe uvuga, ukorora cyangwa witsamura
Kumarana agafukamunwa igihe kitarenze amasaha 6 Kutikora ku zuru cyangwa ku munwa igihe wambara agapfukamunwa
Kumesa agapfukamunwa mu mazi ashyushye  n’isabune nikamara kumuka, ugatere ipasi Kwirinda kugura agapfukamunwa ahantu hatemewe. Tuboneka no muri farumasi, supamaketi n’ahandi hantu hemejwe n’Ikigo gishinzwe kugenzura ibiribwa n’imiti mu Rwanda (FDA)
Kwambara agapfukamunwa gakingiye izuru, umunwa n’akananwa Abakora udupfukamunwa batugurisha dufunitse. Birabujijwe kutwigera mbere yo kugura
Kugira nibura udupfukamunwa tubiri ukambara kamwe igihe wafuze/wameshe akandi Agapfukamunwa kambarwa n’umuntu umwe gusa

Ukeneye kumenya amabwiriza yerekeye gukomorera bimwe mu bikorwa by’ubucuruzi, ushobora gusura urubuga rwa Guverinoma y’u Rwanda n’Amabwiriza akurikizwa uhereye ku ya 4 Gicurasi. Kugira ngo ukomeze kugira ubuzima bwiza kandi wirinda, kurikira buri gihe inama zitangwa na RBC, Ikigo cy’Igihugu Gishinzwe Ubuzima.

Irinde! Kurikiza amabwiriza yashyizweho na Guverinoma, ambara agapfukamunwa, karaba intoki kandi uhorane umuti wo gusukura intoki kandi ntukoreshe abarenze 50% by’abakozi ufite ku kazi aho ukorera. Ibi bizagufasha wowe n’abakozi bawe, ndetse n’abakugana kwirinda kwandura no kwanduza abandi


What do I need to know about traveling in Rwanda as of May 4th, 2020? How can I safely get to work?

Transport

Question: What do I need to know about traveling in Rwanda as of May 4th, 2020? How can I safely get to work?

Answer: Slowly but surely, Rwandans are getting back to work and moving around their provinces and City of Kigali. No public transport between provinces and between Provinces and City of Kigali. Public transportation is an important part of getting to and from work, and it is important to follow the Government guidelines to stay healthy.

While you may not use public transportation – buses, minibuses or even your own vehicle – between different provinces in the country, buses and minibuses have started to accept passengers once again. Moto taxis are also not yet permitted to take passengers.

To be safe on buses, respect social distancing guidelines when waiting in line to get on the bus. Contact with an infected person can cause YOU to be infected too, and so distance is important. In some cases passengers will also be screened before they can get on to the bus. What is more, each seat in the bus is marked with a “check” or an “X”. You may sit in those seats marked with a green “check” but NOT in those marked with a red “X.”

This means that there are fewer places than normal on buses and minibuses.

And just like any time you are in public or at your work, remember to wear a mask, wash your hands constantly, or use hand sanitizer.

 

If you take public transportation, be informed of fees and charges, too. You can find these through RURA, both on their website (rura.rw) and on Twitter (@RURA_RW). Mind that fees and charges are higher than they were before the pandemic began, and be sure to include this in your budget. For example, if you used to pay 260 RWF to go from Kacyiru to Nyabugogo, you will now pay 367 RWF. Checking the cost will help you from paying too much, and keep you prepared for the amount you will need.

Be Healthy! Social distance, wear a mask, wash your hands and sit in the seats marked with a green check mark when taking the bus. DO NOT gather in a crowd for yourself and for others’ safety. Together – but safely distant – we can keep each other healthy

For more information:

https://www.newtimes.co.rw/news/new-measures-rolled-out-ensure-social-distancing-public-buses

https://en.igihe.com/news/article/rura-introduces-new-public-transport-fares

https://www.newtimes.co.rw/news/new-measures-rolled-out-ensure-social-distancing-public-buses

Ubwikorezi

Ni iki ngomba kumenya ku byerekeye ingendo zikorerwa mu Rwanda guhera ku wa 4 Gicurasi 2020? Ni gute najya ku kazi nizeye umutekano?

Igisubizo:Buhoro buhoro, Abanyarwanda batangiye batangiyegusubira ku mirimo no gukorera ingendo imbere mu ntara no mu mujyi wa Kigali. Ingendo hagati y’intara no hagati y’intara n’Umujyi wa Kigali zirabujijwe. Gutwara abantu n’ibintu ni kimwe mu bintu by’ingenzi bifasha abantu mu ngendo bakora bajya cyangwa bava ku mirimo kandi birakwiye gukurikiza amabwiriza yashyizweho na Guverinoma kugira ngo bakomeze kugira ubuzima buzira umuze.

Nubwo hari abatajya bakoresha uburyo bworoshya ingendo rusange nko gutega za bisi nini n’into cyangwa ngo bakoreshe ibinyabiziga byabo mu ngendo bakorera mu ntara zitandukanye imbere mu gihugu,  bisi nini n’into zongeye gutwara abagenzi mu gihe za moto zo zitari zemererwa gutwara abagenzi.

Kugira ngo twirinde igihe duteze za bisi, tugomba gukurikiza amabwiriza yerekeye intera hagati y’umuntu n’undi igihe dutonze umurongo dutegereje kwinjira muri bisi. Iyo uhuye n’umuntu wanduye ashobora nawe kukwanduza ni yo mpamvu dukwiye gushyira intera hagati yacu n’abo duhura nabo. Rimwe na rimwe, abagenzi bakorerwa igenzura mbere yo kwinjira muri bisi. Impinduka nshya ni uko buri ntebe muri bisi iriho akamenyetso kerekana aho wemerewen’aho utemerewe kwicara. Wemerewe kwicara ku ntebe ziriho akamenyetso ‘“check”k’icyatsi kibisi ariko ntiwemerewe kwicara ahari akamenyetso gatukura “X.”

Bisobanuye ko imyanya yicarwamo muri bisi nini n’into yabaye mike kurusha uko byari bimenyerewe.

Igihe uri mu ruhame cyangwa uri ku kazi kawe, ibuka kwambara agafukamunwa, gukaraba intoki buri gihe no gukaraba umuti usukura intoki.

= Yego, icara aha!

= Oya, wikwicara aha!

Niba utega imodoka zitwara abagenzi muri rusange, menya ibiciro by’ingendo n’andi mafaranga yishyurwa. Wabisanga kuri RURA, haba ku rubuga rwayo www.rura.rw  no kuri Twitter (@RURA_RW). Zirikana ko ibiciro by’urugendo biri hejuru y’ibyakurikizwaga mbere y’uko icyorezo cyaduka maze ubiteganye mu ngengo y’imari. Urugero: niba usanzwe wishyura 260 Frw kuva Kacyiru ujya Nyabugogo, ubu uzajya wishyura 365 Frw. Kugenzura ikiguzi cy’urugendo bizagufasha kutishyura menshi bityo uhore witeguye kwishyura umubare w’amafaranga usabwa.

Bungabunga ubuzima bwawe!Kubahiriza intera hagati y’abantu, kwambara agapfukamunwa, gukaraba intoki no kwicara mu ntebe ziriho akamenyetso k’icyatsi kibisi igihe uteze bisi. IRINDE kujya mu kivunge ku bw’umutekano wawe ndetse n’uw’abandi. Twese hamwe, duhanye intera hagati yacu, buri wese ashobora kubungabunga ubuzima bwa mugenzi we!


I have a hospitality business and depend on tourism. How will I keep my business during a time when people are not traveling?

Hospitality & Tourism

 I have a hospitality business and depend on tourism. How will I keep my business during a time when people are not traveling?

Answer: In Rwanda, tourism is an important sector. While travel to and from Rwanda by air or land is still prohibited as of May 5th, 2020, the Government of Rwanda and the Rwanda Development Board (RDB) are looking at ways in which to ease the burden on the tourism and hospitality industry.

As of May 4th, hotels and restaurants may now operate again, but they must close by 7:00 pm each day. They must also install hygiene stands so that customers and staff can wash their hands, or apply hand sanitizer when they enter. As with all businesses, all employees must wear a mask – and customers too! And always keep a distance.

Gyms, nightclubs, bars, churches, and other large gathering places will stay closed until further notice.

There are also initiatives like the Corona Action Rwanda initiative at www.coronaactionrwanda.rw. This initiative is not specifically for the hospitality industry, but it will provide both support and grants to organizations that apply by May 8th, 2020.

Finally, for companies who faced challenges in filing their annual returns and annual accounts due to the lockdown and measures put in place to contain the spread of COVID-19, to the office of the Registrar General in RDB period has been extended until 31st of July 2020.

Be Smart! If you are part of the tourism sector, make sure to stay up-to-date by following RDB for announcements on loans and other measures, as well as keeping in touch with your association, chamber and PSF so that you know what is available to your business.

For more information

https://www.newtimes.co.rw/business/government-commits-supporting-local-tourisms-recovery-post-covid-19

Amahoteri & Ubukerarugendo

Nkora ubucuruzi bwo mu rwego rw’amahoteri kandi bushingiye ku bukerarugendo. Ni gute ubucuruzi nkora buzakomeza gukora mu gihe abantu badakora ingendo ?

Igisubizo:Mu Rwanda, ubukerarugendo ni urwego rw’ingirakamaro. Mu gihe ingendo zo mu kirere no ku butaka ziva cyangwa zigana mu Rwanda zikibujijwe uhereye ku wa 5 Gicurasi 2020, Guverinoma y’u Rwanda n’Urwego rw’Igihugu rushinzwe Iterambere mu Rwanda (RDB) biri gusuzuma uburyo byakoroshya ingaruka iki cyorezo kigira ku rwego rw’ubukerarugendo n’amahoteri.

Uhereye ku wa 4 Gicurasi 2020, amahoteri na resitora yemerewe kongera gukora ariko agomba gufunga saa moya z’umugoroba buri munsi. Zigomba kandi gushyiraho aho gukarabira ku buryo abakiriya n’abakozi babasha gukaraba intoki, cyangwa  hagakoreshwa umuti wo gusukura intoki igihe abakiriye binjiye muri hoteri na resitora.Nk’uko bigenda ku bikorwa byose by’ubucuruzi, abakozi bose bagomba kwambara agapfukamunwa ndetse n’abo bakira bakaza bakambaye! Bagomba kandi gusiga umwanya hagati yabo.

Inyubako zikorerwamo siporo ngororangingo, utubyiniro, utubari, kiriziya n’insengero n’ahandi hantu hateranira abantu benshi birakomeza gufunga kugeza igihe hatangiwe andi mabwiriza.

Hatangijwe kandi imishinga irimo gahunda yo guhangana n’icyorezo cya Korona virusi mu Rwanda wasanga ku rubuga www.coronaactionrwanda.rw. Iyi gahunda ntireba by’umwihariko urwego rw’amahoteri, ahubwo  izatanga inkunga n’impano ku bigobizazisaba uhereye ku wa 8 Gicurasi 2020.

Mu gusoza, amasosiyete y’ubucuruzi yagize ingorane mu gukora imenyekanisha rya buri mwaka na raporo y’ibaruramari ya buri mwaka kubera ingamba zo gufunga ibikorwa bitari iby’ingenzi n’ingamba zashyizweho mu gukumira ikwirakwira rya COVID-19 yongerewe igihe kugeza ku wa 31 Nyakanga 2020 kugira ngo abe yabigejeje mu biro by’Umwanditsi Mukuru muri RDB.

Menya amakuru agezweho! Niba ubarizwa mu rwego rw’ubukerarugendo, menya amakuru yose agezweho ukurikirana ibishyirwa ku rubuga rwa RDB kugira ngo umenye amatangazo yerekeye inguzanyo n’izindi ngamba ndetse ukomeze gukorana bya hafi n’ishyirahamwe ubarizwamo hamwe na PSF kugira ngo ubashe kumenya amahirwe aboneka muri bizinesi ukora.


What do new government measures to resume economic activities affected by COVID-19 mean for my business?

Question:

I heard that new measures to resume economic activities affected by COVID-19 were issued by the Government. What does this mean for my business?

Answer: The Government of Rwanda reviewed existing strategies to contain the outbreak of COVID-19 and approved a number of measures to enable economic activities to resume as of Monday, May 4, 2020. Here is what you need to know:

  • General preventative measures must continue, including the need to wear masks in public at all times and adhere to hand hygiene and social distancing for all resumed activities. Mass screening and testing for COVID-19 will continue nationwide. Movement is prohibited from 8pm to 5am except with permission.
  • Businesses will resume with essential workers; however:
    • All non-essential employees should continue working from home.
    • Markets will open for essential vendors not exceeding 50% of registered traders.
    • Hotels and restaurants will operate but close by 7pm.
    • Manufacturing and construction sectors will open with essential workers only.
  • Electronic payments and online banking services should be used whenever possible.
  • Public and private transport will resume within the same province. Transport between different provinces and the city of Kigali is not permitted.
  • Motos and bicycles are not permitted to carry passengers but may carry goods and offer delivery services.

The Government is doing all possible to be sure that economic activities can begin to resume in a way that continues to keep everyone safe. The guidelines will be reviewed after 15 days upon a health assessment.

Be Safe! Make sure you continue to follow general preventative measures and resume economic activities only with essential workers. And stay healthy!

Reference: Office of the Prime Minister. Statement on Cabinet Resolutions of 30 April 2020.


What do I do if I have goods/cargo waiting to clear customs?

Question:

What do I do if I have goods/cargo waiting to clear customs?

Answer: On May 1, 2020, the Government of Rwanda issued regulations that require all goods/cargo to be immediately cleared and taken within one day from customs border posts. If an importer fails to take their goods/cargo within two days, they will be required to pay storage and parking fees as follows:

  • Two Rwandan Francs per kilogram per day for parking.
  • Two Rwandan Francs per kilogram in addition to normal storage fees in the warehouse.
  • After two days, goods/cargo will be transported to Kigali warehouses. The cost will be the responsibility of the importer.
  • To facilitate the transportation of cargo from Rusumo and Kagitumba borders, vehicle details (number plate and driver) and cargo owner must be communicated to MININFRA for travel clearance. This should be done via email at info@mininfra.gov.rw or WhatsApp: +250 788 884 431/ +250 788 698 556. For more information, call toll-free at 4287 (0788387125).

The Government is doing all possible to be sure that the clearance of goods/cargo takes place as efficiently and safely as possible.

Be Safe! Make sure you continue to follow general preventative measures. And stay healthy!

Reference: Rwanda Revenue Authority. Ref. 702/RRA/CG/CSD/2020. Issued 1 May 2020.

               Ministry of Infrastructure Public Announcement. Issued 1 May 2020.