Ni iki Equity Bank Rwanda ikora mu gufasha ibigo bito n’ibiciriritse (SMEs) bikorana na yo muri ibi bihe bikomeye?
Ihuriro rishinzwe kwiga uburyo SME zihangana n’ingorane zatewe n’icyorezo cya COVID-19 ryaganiriye na Hannington Namara, Umuyobozi Mukuru wa Equity Bank Rwanda ku buryo banki irimo gukoresha ikoranabuhanga ifasha abakiriya bayo muri iki gihe.
Turasanga kugira ngo ibintu bizasubire mu buryo bitazaba byoroshye. Tuzamara igihe kitari gito tugihanganye n’ingaruka zatewe n’iki cyorezo. Bizadusaba kugira bimwe duhindura mu mikorere yacu.
Ni iki Equity Bank Rwanda ikora kugira ngo ifashe ibigo bito n’ibiciriritse (SMEs) bikorana na yo muri ibi bihe bikomeye?
Equity Bank Rwanda yashyizeho gadunda ifasha mu guha umurongo ibyo dukora hagamijwe korohereza mu buryo bushoboka Ibigo bito n’ibiciriritse (SMEs) kugira ngo bibashe kwivana mu bihe bibi byatewe n’icyorezo kugira ngo bisubukure neza ibikorwa. Urugero: ibigo bisanganywe inguzanyo, twabishyiriyeho ingamba zo kuzivugurura tumaze kubiganiraho n’abayobozi b’ibigo byahawe inguzanyo. Naho ku bigo byagizweho ingaruka mu buryo byaba ngombwa ko bihindura imiterere yose y’uburyo byakoraga, turimo kuganira n’ababikuriye ngo turebe ikindi cyakorwa. Turimo gukorana n’impuguke kugira ngo zitugire inama mu bya tekiniki ku cyakorwa kandi zizanaduhugurira abakozi bose ku buryo bahinduka abajyanama ku bakiriya bagana banki yacu.
Watubwira imwe mu mishinga mufite ishishikariza ikoranabuhanga banki yatangije igamije gufasha ibigo bito n’ibiciriritse (SMEs) bikorana na yo?
Nka banki, tumaze gushyiraho uburyo koranabuhanga buifasha banki n’abakiriya bayo muri serivisi za banki hakoreshejwe ikoranabuhanga nta wuvuye aho ari. Dufite programu koranabuhanga yihariye ifasha banki gukorana na SMEs yitwa EazzyBiz, yorohereza ibyo bigo bito n’biciriritse kwishyura no kwishyurwa, kugura amafaranga, kohereza amafaranga, n’izindi zerivisi. Turimo kugerageza korohereza ibigo bito n’ibiciriritse (SMEs) gukora bizinesi aho biri hose, harimo kubyorohereza mu nguzanyo bisaba kugira ngo byongere bisubukure ibikorwa by’ubucuruzi byakoraga.
Muri serivisi bakenera, ni gute abakiriya babasha kugeza ibibazo byabo kuri banki?
Abakiriya bashobora kubona serivisi za banki bifashishije programu twabashyiriyeho yitwa Eazzy Banking App, naho ibigo (SMEs) bikabasha kubona serivisi za banki byifashishije EazzyBiz. Urubuga rwacu ni www.equitybankgroup.com , dufite nimero abakiriya bakeneye serivisi bahamagara [455#].
“Dushimishijwe no kubana n’abakiriya bacu mu byo dukora. Turizeza abakiriya bacu ko tureba kure mu byo dukora byose. Mukomeze kutugana.”
What is Equity Bank Rwanda doing to support SME customers during this crisis?
The SME Response Clinic spoke with Hannington Namara, Managing Director of the Equity Bank Rwanda, about the ways in which the bank is going digital to support customers at this time.
We understand that the new normal is not going to be an easy one. The effects of this pandemic will be with us for some time. This will require that we transform the way we do things.
What is Equity Bank Rwanda doing to support SME customers during this crisis?
Equity Bank Rwanda has put a framework in place to help guide our actions with the intention of making it as easy as possible for SMEs to make it out of the pandemic and get back to business. For those who have loans, for instance, we’ve put in place arrangements to reschedule them in conversation with borrowers. For those who have been affected in a way that may make it necessary for them to change their business models entirely, we are talking to them about what else can be done. We are partnering with consultants to provide technical assistance and will help all of our staff become advisors.
Can you tell us about some of the digital initiatives the bank is undertaking to support SME customers?
As a bank, we now have complete end-to-end virtual banking available. We have a platform specifically for SMEs called EazzyBiz, which allows them to make and receive payments, purchase currencies, make transfers, and more. We are trying to make it easy for SMEs to do business from anywhere, including to request facilities to help them restart their businesses
How can customers engage with the bank?
Customers can bank through our Eazzy Banking App, and SMEs can bank through EazzyBiz. Our website is www.equitybankgroup.com, and we have a call center number [455#].
Facebook: https://www.facebook.com/RwEquityBank/
Twitter: https://twitter.com/RwEquityBank
Have questions? Please email smeresponseclinic@gmail.com
Have questions? Please email smeresponseclinic@gmail.com