“We appreciate that we are in this together. We want to assure our customers that we are looking long-term. Keep engaging.”

GEORGE ODHIAMBO, MANAGING DIRECTOR, KCB BANK RWANDA

We talked to George Odhiambo, Managing Director of KCB Bank Rwanda to understand how they are meeting customer needs in this time of crisis.

What steps is KCB Bank Rwanda undertaking to support its customers during the crisis?

The bank is reviewing customer requests to reschedule loan disbursements, repayments, and to provide moratoriums on interest and principal for periods of 3-6 months. We have a commitment to respond to requests within 48 hours.

How should customers engage with the bank?

If you have a request, engage the bank as soon as possible by calling your Relationship Manager. Use digital channels.

  • Twitter: @KCBRwanda
  • Facebook: https://www.facebook.com/kcbbankrwandaplc
  • Contact center number: +250 788140000
  • Branch hours: 8.00am to 08.00pm from Monday-Saturday and from 8.00am to 04.00pm on Sundays

What recommendations does the bank have for business owners as they look toward the future?

While businesses is on hold, look at your plans for the year. Review your projections, understand how your needs may change, assess your own capabilities. We are doing this kind of thinking as a bank as well, and we want to align with you so the plans you have for your future are not adversely affected.

“Dushimishwa no kuba turi kumwe namwe. Turagira ngo twizeze abakiriya bacu ko turimo gukora ibishoboka byose ngo bagire icyizere cy’ejo hazaza. Mukomeze mukorane natwe.””

GEORGE ODHIAMBO, UMUYOBOZI MUKURU WA KCB BANK RWANDA

Twaganiriye na George Odhiambo, Umuyobozi Mukuru wa KCB Bank Rwanda, tumubaza icyo barimo gukora ngo bafashe abakiriya babo muri ibi bihe bidasanzwe.

Ni izihe ngamba KCB Bank Rwanda yafashe kugira ngo ifashe abakiriya bayo muri ibi bihe bidasanzwe?

Ubu banki irimo gusuzuma ibibazo abakiriya bacu bayigejejeho basaba kuvugurura amasezerano yo kwishyura inguzanyo, n’ibirebana n’inyungu yishyurwa, hagendewe ku gihe kingana n’amezi 3 kugera kuri 6. Mu gihe umukiriya abisabye, tumusubiza mu gihe kitarenze amasaha 48.

Abakiriya bafite ikibazo bagana banki bate?

“Niba ufite ikibazo, ihutire guhamagara banki, uvugane n’Urwego Rushinzwe Kwita ku Bakiriya. Ushobora no gukorasha uburyo bw’ikoranabuhanga.”

  • Twitter: @KCBRwanda
  • Facebook: https://www.facebook.com/kcbbankrwandaplc
  • Terefoni: +250 788140000
  • Amasaha y’akazi: ku wa Mbere kugeza ku wa Gatandatu ni ukuva 8:00 (mu gitondo) kugeza 08:00 (z’umugoroba), na ho ku Cyumweru ni ukuva 8:00 (mu gitondo) kugeza 4:00 (z’umugoroba)

Ni iyihe nama mwagira abakiriya bari basanzwe bakoraga ibikorwa byo kwiteza imbere?

“Niba ibikorwa byawe by’ubucuruzi byarahagaze, suzuma imigambi wari ufite mu gihe cy’umwaka. Ongera urebe ibyo wari warateganyije, wibuke ko ibintu bishobora guhinduka, ubundi ukore ibihuje n’ubushobozi ufite. Natwe muri banki ni uko. Turakora ibishoboka byose ngo tugufashe kugera ku byo wari wariyemeje kugeraho.”