How can I restock my business at the warehouse during the COVID-19 crisis?


I have had difficulties restocking my business at the warehouse during the COVID-19 crisis. What can I do?

Answer: You may have received a message from PSF, the Private Sector Foundation, to help you solve your business issues during the pandemic. This could be because:

  • As a small business, you are having cashflow issues and are worried you will not be able to pay for the goods you are supposed to receive from the warehouse.
  • You do not want to use your cash to purchase only essential items, not non-essential items, to sell in your store.
  • You are worried about moving around during this time.

The Government of Rwanda, working with RRA and PSF, understand that the COVID-19 crisis has damaged the cashflow of many small businesses. We understand that business people are wondering if and when they will begin to earn money again, and to fully stock their shops.

First, RRA and PSF are working to provide a guarantee and shop credit to small businesses so that you can continue to acquire goods that are now sitting in warehouses. Check back to this site for more information as this solution is still in development.

Second, RRA, PSF, the Police, and MINICOM have worked together to ensure that small businesses can get a pass to drive and pick up goods. If you are stopped by the police going to or from your warehouses, you can receive this pass. Write to, or Faustin Karasira of PSF at, if you do not yet have a pass to move as necessary to pick up your goods.

Third, banks like Bank of Kigali and KCB Rwanda are offering special loans to customers during this difficult time. To learn more, watch the videos at the bottom of the page.

If you are having problems picking up goods at a warehouse, bringing your goods to a warehouse, or have a question about the information above, you may call the numbers you see below. These numbers are PSF staff who are available to help you keep your business running during the shutdown.

Through the blue chat icon on the right corner of your screen, you can also ask a question of the SME Clinic experts.

1: Message from PSF and RRA on Warehouses (Friday 24 April 2020)

Kinyarwanda English
Muraho. Bisabwe na RRA ndetse na bayiri warehouse yuko zuzuye kandi zigomba gukomeza kwakira ibindi bintu, PSF irasaba abacuruzi n’abikorera bafite inbutu aho havuzwe kureba uko bajya kubifata mugihe kitarambiranye. Ukeneye ibindi bisobanuro ya hamagara: Hello. At the request of RRA and the warehouses that are full and must continue to receive new items, PSF urges traders and the private sector using these warehouses to find out how to continue to pick up your goods. For more information call:

(see phone)

Be Informed!
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