Supporting Your Business Series: Advice from the Banking Sector in Rwanda

Supporting Your Business Series:

Advice from the Banking Sector in Rwanda

Improve your business management skills with AMI’s free Bootcamp and Trainings:
Bootcamp: Thursday, June 5th, 2020 –
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Many SMEs have questions about banking services right now, given that businesses have faced low cashflow, difficulty in repaying loans, and uncertainty. In response, the SME Response Clinic brought together a panel of bankers for a Facebook Live Event.

On May 28, this live webinar entitled “A Discussion with the Banking Sector” kicked off the Supporting Your Business Series. The interactive session engaged banking experts Maurice K. Toroitich, Managing Director of BPR Atlas Mara, Robin C. Bairstow, CEO of I&M Bank and Chairman of Rwanda Bankers Association, and Christine Baingana, CEO of Urwego Bank. It was moderated by Tony Francis Ntore, Executive Secretary of the Rwanda Bankers Association, and Jean Bosco Iyacu, Director of Programs at Access to Finance Rwanda.

Bankers offered advice to SMEs on managing businesses and relationships with their financial institutions. Here are the top recommendations to help your business survive the pandemic:

Many SMEs operate without keeping accurate and up-to-date records, given their small staff and small revenues. However, banks will look MORE at accurate and complete records when they assess your creditworthiness than they look at collateral. This means:
• Keeping written records of cash in and cash out on a daily basis
• Ensuring that you can prove your cash flow by using your current account or mobile account for business transactions
• Using an EBM machine so that your transactions are recorded
• Paying your taxes, and keeping your tax paperwork in order – this also proves your cashflow and can be provided to the bank when applying for a loan
Many small business owners focus on collateral – like building houses – when they think about obtaining a loan. But, if your records are not in order, you may not qualify. Businesses must show the bank that they not only have cashflow, but also that they are able to manage it.
Learn more about keeping accurate records with AMI’s free Bootcamp and Trainings:
Bootcamp: Thursday, June 5th, 2020 – 

One of the main mistakes banks see small businesses make is using one account for both business and personal funds. When you start a business, it is important to open a separate business account so that you can track your earnings and expenses in an organized way. A good rule is to pay yourself a salary, but to pay it from your business account into your personal account so that you have a clear idea of your cashflow.

Keeping separate accounts will help you to better understand your own business’s profitability and will help if you decide at some point to access credit from a formal institution.

The COVID-19 pandemic has brought many changes to the business climate in Rwanda. Those businesses that learn to be flexible, to assess the effect that the crisis has had on their businesses, and who learn to plan three to six months in the future will be best placed to survive.

One important piece of advice from bankers is for businesses to plan for a much different market than they experienced in the past. For example, if a business made a certain revenue pre-COVID, they should not assume that this will go back to normal after the crisis has passed. Planning for a different customer base, and for reaching new customers will be key. Some businesses may move online, or adapt a model with more delivery services, for example.

Another thing to keep in mind is that now is not the time to venture into a completely new business line. Trying to start a new business in a new market is one of the riskiest propositions during a difficult time. While there will be changes and modifications in existing businesses, trying to take on a new venture without the knowledge of the business, good or service, and without the capacity to run that new venture, may lead to failure. It is important to first ensure that you have the knowledge and capacity for a new venture before seeking capital from a bank. If you cannot demonstrate this, you are likely to be disqualified.

Learn more about keeping accurate records with AMI’s free Bootcamp and Trainings:
Bootcamp: Thursday, June 5th, 2020 –
Open Webinars:

To keep you, your staff, and your clients safe, new digital solutions can be used in place of cash. Currently, there are zero fees when you transfer from a mobile wallet to a bank account, transfer between mobile wallets (person to person transfers), pay a merchant with mobile money, or pay your bills with mobile money. There are also no fees when you make a payment at a merchant with a card via a point-of-sale (POS) device.

These digital solutions help not only in avoiding touching cash, but they also help to keep solid records of your business cashflow. It is important to keep separate wallets or digital accounts for personal and business transactions so that if you need to access a loan or other solution from a bank, you can clearly show these records as proof of your creditworthiness.

For current clients, banks have developed a number of services to help repay loans. These include grace periods on interest and principle, other deferments, and waiver of late penalties and fees. Banks understand that many SME businesses are experiencing a decline during the lockdown.

Talking to your bank – to your relationship officer or loan officer – is key. If you are having trouble do not wait, do so right away. The bank will work with you to decide the time period needed for grace periods or deferments, often depending on the sector you are in and how hard it has been hit.

On June 4, 2020, the National Bank (BNR) has launched the Economic Recovery Fund, a fund which will allow banks to offer discounted loans and other services to businesses struggling due to the crisis. However, it is important as a business to plan carefully about your capacity to borrow and to earn enough to repay your loan. Even though loans will be available at lower interest rates for qualifying borrowers, they are not a grant. These loans will come with the same terms and conditions as a normal loan – to repay in full, on time and with all applicable fees and charges.

If you do qualify, and have a clear plan for how you will use and repay the funds, you may learn more by talking with your relationship officer or loan officer. They will help to make sure that you have all of the paperwork needed, that you have been a responsible client in the past, and that the loan will be a help rather than a burden for your business.

Learn more about assessing your capacity to borrow with AMI’s free Bootcamp and Trainings:
Bootcamp: Thursday, June 5th, 2020 –
Open Webinars:

Banks find that sometimes clients will use the loan funds that they have received for something other than their business, and when it comes time to repay, they no longer have the money. This is the number one reason that banks lose confidence in a customer. While it seems like a good idea in the short term, it will affect your ability to take out loans in the future, especially now that defaulting on a loan will affect your credit rating with the Credit Reference Bureau.

Rather than diverting funds – even if you have a crisis – as always, you should talk immediately with your relationship officer or loan officer. Your bank is not there to judge you but to help you. Without clear, truthful, and up-to-date information from you, they will not be able to discuss your problem and come up with a solution that will avoid you falling into default.

Many businesspeople ask themselves: “Why should I get insurance and spend money that I will not see again if I do not experience a problem?” However, insurance is one of the most important products that a business can purchase to help manage risk. One rule the bankers offered is that if you cannot afford an insurance premium, then you cannot afford to not be insured.

In the case of an emergency – theft, a fire, an automobile accident – you need to protect the assets and infrastructure of your business. Insurance is available through financial institutions as well as through insurance companies to help you protect yourself against unforeseen events and avoid losing your livelihood.

The relationship between a business and its clients and customers cannot be ignored, even when the business climate is difficult. You have got to stay in contact with both customers and suppliers so that they know what you are doing to continue your relationship once business begins to pick up again.

For example, many small businesses struggle to pay rent or other suppliers because revenues were low or nonexistent during lockdown. While suppliers do not look forward to losing revenue, many are open to negotiation so that rather than losing ALL revenue, they still are able to make some earnings.

In terms of customers, you may not be able to supply goods and services in the same way that you could pre-COVID. You may need to negotiate with those who have paid in advance or reassure customers that you have a plan to reopen and will be working again as soon as possible. The key is to keep the lines of communication open so that your customers do not seek another business who is willing to speak with them and value their business.

Learn how to negotiate with suppliers with AMI’s free Bootcamp and Trainings:
Bootcamp: Thursday, June 5th, 2020 –
Open Webinars:

There are many misconceptions about banks and other financial institutions – they are only for the rich, they are not available to talk with me, they are just there to make money. While banks are indeed businesses, their business is to provide services to clients like you. The key to building a beneficial relationship with a bank is trust.
Sometimes clients are afraid to tell a bank that their business is struggling or having difficulties in repaying a loan, for example. However, banks are well aware that this is a difficult time for many small businesses, and it is in everyone’s interest to help these businesses survive. As a client, it is imperative that you talk with your relationship or loan officer right away and provide clear, up-to-date and truthful information so that they can work with you to come up with a solution.
Sometimes this may be a deferment or grace period on payments, it may mean adjusting the repayment schedule for a longer period, or other solutions. But without trust and communication, none of these services are available.
The world of business will be different post-COVID, and banks and other financial institutions are there to help SMEs navigate a more uncertain business climate. If you have not yet established a relationship with a bank, now is the time to do so. So:
• Get your financial records and other business paperwork in order
• Open an account so that you can start to keep good records that will help you as your business grows – especially if you will seek a loan at some point
• Keep your business and personal accounts separate
• Follow a course – like AMI’s Bootcamp or open courses – to learn important bookkeeping, risk management, and planning skills
• Keep the lines of communication open with your suppliers and clients
• Look for ways in which to adjust your existing business so that you can continue to do business
• View credit as a tool, but a tool that comes with responsibilities and not as a grant or a gift
• Use your loan for the purpose for which it was intended
If you keep these points in mind, and talk with your bank or financial institution so that they can help you when you need it, you will have a much greater chance of weathering the COVID-19 crisis!

Mfite impungenge ko amafaranga nzayamara kuri konti itunguka kubera ko igipimo cy’amafaranga yinjira n’asohoka kiri hasi muri iki gihe. Nakora iki?

Mfite impungenge ko amafaranga nzayamara kuri konti itunguka kubera ko igipimo cy’amafaranga yinjira n’asohoka kiri hasi muri iki gihe. Nakora iki?

Baza Banki yawe, SACCO cyangwa Ikigo cy’Imari Iciriritse (MFI) ibyerekeye “inguzanyo yihuse.”. Inguzanyo yihuse ni inguzanyo banki iha abantu ku giti cyabo n’ibigo by’ubucuruzi. Iyi nguzanyo ituma ufite konti akoresha amafaranga arenze ayo afite kuri konti ye itunguka iri muri banki.

Amabanki amwe n’amwe ashyira iyi inguzanyo no kuri konti yo kuzigama y’umukiriya.  Impamvu yihariye kuri uru rugero ni uko inyungu ibarwa gusa ku mafaranga ukoresha no ku mubare w’iminsi uyakoresheje, bitandukanye n’inguzanyo kuko yo wishyura inyungu buri kwezi ibarwa hashingiwe ku mubare (ingano) w’inguzanyo.

Twifashishe urugero kugira ngo turusheho gusobanukirwa uko inguzanyo yihuse ikora:


Dufate ko hari sosiyete yitwa XYZ Ltd.  Ifite konti itunguka muri Banki.

  • Isosiyete XYZ Ltd. yabikije 1.000.000 Frw kuri konti yayo itunguka iri muri Banki Y ku itariki ya 01/04/2020.
  • Iyi sosiyete yakoze isesengura n’imibare y’agateganyo maze isanga izakenera andi mafaranga arenze 1.000.000 Frw mu kwezi kwa Mata kubera ingorane zatewe n’Icyorezo cya COVID-19.
  • Kugira ngo yizere ko izabasha gukomeza ibikorwa byayo, Isosiyete XYZ Ltd yasabye Banki yitwa Y inguzanyo yihuse igera ku 1.500.000 Frw, maze Banki iyiha inguzanyo ku ijanisha ry’inyungu rya 12 % ku mwaka ikazishyurwa mu mwaka umwe.
  • Tariki ya 15 Mata 2020, Isosiyete XYZ Ltd igomba kuzishyura uwo ibereyemo umwenda amafaranga 1.300.000    Kubera ko nta yandi mafaranga ifite,  irakoresha inguzanyo yihuse ihawe na banki kugira ngo ibashe kwishyura.

 Dore uko uburyo bwo kwishyura bukorwa hagati ya banki n’umukiriya wayo:

  • Mu 1.300.000 Frw hazavanwamo ( – ) 1.000.000 Frw kuko ari wo mubare w’amafaranga Isosiyete XYZ Ltd ifite naho 300.000 Frw akoreshwe avuye ku nguzanyo yihuse abe ari umutungo wa Banki Y.
  • Inyungu zizabarwa gusa ku mafaranga ya Banki Y, ariyo 300,000 Frw , ku mubare w’iminsi inguzanyo yihuse izamara.
  • Tuvuge ko, niba XYZ Ltd yishyuwe n’umukiriya ku wa 30 Mata none akaba hari amafaranga afite, azashyira kuri konti ye iri muri Banki Y, umubare w’amafaranga ungana na 300. 000 Frw.
  • Inyungu zibarwa gusa ku minsi 15 ku mafaranga 300.000 maze isosiyete XYZ Ltd ikabasha gukoresha iyi nguzanyo yihuse mu gihe cy’umwaka ndetse igasaba banki kongera kuyiha indi nguzanyo niramuka ikomeje kwizerwa mu bikorwa byayo na Banki.

Ni gute nshobora kubona inguzanyo yihuse? Egera Banki, SACCO cyangwa Ikigo cy’Imari Iciriritse (MFI) mukorana umenye serivisi wemerewe n’uko konti yawe ihagaze. Hanyuma, ushobora gusaba umubare w’inguzanyo yihuse ukeneye, kandi wemerewe guhabwa.

I am afraid that I will overdraw from my current account since my cash flow is low right now. What can I do?

Ask your Bank, SACCO or MFI about an “overdraft facility.” An overdraft facility is a line of credit provided by banks to individuals and businesses. This facility allows an account holder to use more funds than are effectively available in their current account with the bank.

Some banks grant this facility to the customer’s savings account as well. The unique factor here is that interest is charged only for the money you use and for the number of days you use it, unlike a loan, where you pay interest every month on the loan amount.

Let us understand the working of an overdraft facility with an example:


Suppose XYZ Ltd. has a current account with Y Bank.

  • XYZ Ltd. deposits Rwf 1,000,000 in its current account at Y Bank on 1st April 2020.
  • The company has done some analysis and forecasts and found that it will need extra cash over and above Rwf 1,000,000 in the month of April due to COVID-19 impact.
  • To make sure it can stay afloat, XYZ Ltd. applies to Y Bank for an overdraft facility up to RWF 1,500,000, which is granted by the bank at 12% rate of interest per annum for one year.
  • On 15 April 2020, XYZ Ltd. is due to pay RWF 1,300,000 to a creditor. As it does not have extra cash available, it utilizes the bank overdraft facility and makes the payment.

 Here is how the repayment process works between the bank and the client:

  • Out of RWF 1,300,000 – RWF 1,000,000 is XYZ Ltd.’s own money & RWF 300.000 is used from overdraft facility and belongs to Y Bank.
  • The interest will be charged on Y Bank’s money, the RWF 300,000, only for the number of days it is overdrawn.
  • Say, if XYZ Ltd. receives a payment from a client on the 30th April and now has some cash, they will deposit the RWF 300, 000 in their Y Bank account.
  • The interest is only charged for 15 days on RWF 300,000 and XYZ Ltd. can use this facility for one year and request the bank to renew if it continues to make credible transactions.

How can I access an overdraft facility? Talk with your Bank, SACCO or MFI to find out what is available for you and your accounts. You can then apply for the amount of overdraft that you need, and for which you qualify.


Mfite ubushobozi bwo kwishyura umwenda, ariko nkeneye andi mafaranga kugira ngo ubucuruzi nkora bukomeze kugenda neza muri iki gihe cy’Icyorezo cya COVID-19.  Ese hari ubwoko bw’inguzanyo yamfasha kubigeraho?

Mfite ubushobozi bwo kwishyura umwenda, ariko nkeneye andi mafaranga kugira ngo ubucuruzi nkora bukomeze kugenda neza muri iki gihe cy’Icyorezo cya COVID-19.  Ese hari ubwoko bw’inguzanyo yamfasha kubigeraho?

“Kwemererwa inguzanyo” cyangwa “Guhabwa inguzanyo” ni inguzanyo uba usanzwe wemerewe iherekejwe n’igipimo cyihariye ntarengwa kigenwa hashingiwe ku cyizere banki ifitiye umukiriya. Uko icyizere umukiriya agirirwa kirushaho kuzamuka, ni nako arushaho kwemererwa inguzanyo.

Kwemererwa inguzanyo bituma abagurizwa babona inguzanyo batabanje kongera kubisaba buri gihe bazikeneye, igiteranyo cy’umubare w’inguzanyo basabye banki gipfa kutarenga igipimo kigenwe cy’inguzanyo bemerewe. Bituma ikigo cy’ubucuruzi gikomeza kubona amafaranga no mu bihe bikomeye, nk’ibyo duhanganye na byo muri iki gihe.

Urugero: niba wemerewe inguzanyo ya miriyoni eshanu ( 5.000.000 Frw), uzaba wemerewe kubikuza kugeza kuri miriyoni 5 kuri iyo nguzanyo niba uyemerewe.

Inguzanyo wemerewe, nk’uko bigenda ku nguzanyo dusanzwe tuzi, igira umubare w’amafaranga yishyurwa buri kwezi ndetse n’ijanisha ry’inyungu zayo. Bizirikane rero, nufata icyemezo cyo gusaba iyo nguzanyo. Hari inguzanyo zemererwa ibigo by’ubucuruzi n’izemererwa abantu ku giti cyabo.

Ni gute nakwemererwa inguzanyo cyangwa ngahabwa inguzanyo? Egera Banki, SACCO cyangwa Ikigo cy’Imari Iciriritse (MFI) bakubwire ubwoko bw’inguzanyo batanga. Niba muri iki gihe utari umukiriya, ushobora kugana ikigo cy’imari icyo aricyo cyose kugira ngo umenye byinshi kuri serivisi gitanga.

Ibigo byinshi bizagusaba kwandika ibaruwa isaba iherekejwe n’inyandiko za ngombwa nk’ishusho y’ibaruramari, imibare y’agateganyo y’amafaranga yinjira n’asohoka n’icyemezo cy’iyandikwa ry’ikigo cy’ubucuruzi, ugomba rero kubanza gushyira inyandiko zose za ngombwa ku murongo.

I have a good (positive) credit rating, but I need more money to be able to keep my business afloat during the COVID-19 pandemic. Is there any type of loan that would help with this?

A “line of credit” or “cash credit line” is a pre-approved loan with a specific borrowing limit based on the creditworthiness of the client. The better your credit, the more you may be able to borrow.

A line of credit allows borrowers to obtain credit without re-applying each time they need a loan as long as the total of borrowed funds does not exceed the credit limit. It helps a business stay liquid during a difficult time, like that we are experiencing now.

For example, if you are allowed a line of credit of Rwf 5 million you will be able to withdraw up to Rwf 5million from that line if you are .

A line of credit, like a traditional loan, will come with monthly payments and an interest rate, so keep that in mind if you decide to apply for one. There are lines of credit available for both businesses and individuals.

How do I get a line of credit or a cash credit line? Talk with your Bank, SACCO or MFI to find out more about the products they offer. If you are not currently a client, you can reach out to any institution to learn more about what they offer.

Most will require you to submit an application along with important documents like financial statements, cash flow projects and your trade license, so make sure you have your papers in order.

Ni iki Equity Bank Rwanda ikora mu gufasha ibigo bito n’ibiciriritse (SMEs) bikorana na yo muri ibi bihe bikomeye?

Ni iki Equity Bank Rwanda ikora mu gufasha ibigo bito n’ibiciriritse (SMEs) bikorana na yo muri ibi bihe bikomeye?

Ihuriro rishinzwe kwiga uburyo SME zihangana n’ingorane zatewe n’icyorezo cya COVID-19 ryaganiriye na Hannington Namara, Umuyobozi Mukuru wa Equity Bank Rwanda ku buryo banki irimo gukoresha ikoranabuhanga ifasha abakiriya bayo muri iki gihe.
Turasanga kugira ngo ibintu bizasubire mu buryo bitazaba byoroshye. Tuzamara igihe kitari gito tugihanganye n’ingaruka zatewe n’iki cyorezo. Bizadusaba kugira bimwe duhindura mu mikorere yacu.

Ni iki Equity Bank Rwanda ikora kugira ngo ifashe ibigo bito n’ibiciriritse (SMEs) bikorana na yo muri ibi bihe bikomeye?
Equity Bank Rwanda yashyizeho gadunda ifasha mu guha umurongo ibyo dukora hagamijwe korohereza mu buryo bushoboka Ibigo bito n’ibiciriritse (SMEs) kugira ngo bibashe kwivana mu bihe bibi byatewe n’icyorezo kugira ngo bisubukure neza ibikorwa. Urugero: ibigo bisanganywe inguzanyo, twabishyiriyeho ingamba zo kuzivugurura tumaze kubiganiraho n’abayobozi b’ibigo byahawe inguzanyo. Naho ku bigo byagizweho ingaruka mu buryo byaba ngombwa ko bihindura imiterere yose y’uburyo byakoraga, turimo kuganira n’ababikuriye ngo turebe ikindi cyakorwa. Turimo gukorana n’impuguke kugira ngo zitugire inama mu bya tekiniki ku cyakorwa kandi zizanaduhugurira abakozi bose ku buryo bahinduka abajyanama ku bakiriya bagana banki yacu.
Watubwira imwe mu mishinga mufite ishishikariza ikoranabuhanga banki yatangije igamije gufasha ibigo bito n’ibiciriritse (SMEs) bikorana na yo?
Nka banki, tumaze gushyiraho uburyo koranabuhanga buifasha banki n’abakiriya bayo muri serivisi za banki hakoreshejwe ikoranabuhanga nta wuvuye aho ari. Dufite programu koranabuhanga yihariye ifasha banki gukorana na SMEs yitwa EazzyBiz, yorohereza ibyo bigo bito n’biciriritse kwishyura no kwishyurwa, kugura amafaranga, kohereza amafaranga, n’izindi zerivisi. Turimo kugerageza korohereza ibigo bito n’ibiciriritse (SMEs) gukora bizinesi aho biri hose, harimo kubyorohereza mu nguzanyo bisaba kugira ngo byongere bisubukure ibikorwa by’ubucuruzi byakoraga.
Muri serivisi bakenera, ni gute abakiriya babasha kugeza ibibazo byabo kuri banki?
Abakiriya bashobora kubona serivisi za banki bifashishije programu twabashyiriyeho yitwa Eazzy Banking App, naho ibigo (SMEs) bikabasha kubona serivisi za banki byifashishije EazzyBiz. Urubuga rwacu ni , dufite nimero abakiriya bakeneye serivisi bahamagara [455#].
“Dushimishijwe no kubana n’abakiriya bacu mu byo dukora. Turizeza abakiriya bacu ko tureba kure mu byo dukora byose. Mukomeze kutugana.”

What is Equity Bank Rwanda doing to support SME customers during this crisis?

The SME Response Clinic spoke with Hannington Namara, Managing Director of the Equity Bank Rwanda, about the ways in which the bank is going digital to support customers at this time.

We understand that the new normal is not going to be an easy one. The effects of this pandemic will be with us for some time. This will require that we transform the way we do things.

What is Equity Bank Rwanda doing to support SME customers during this crisis?

Equity Bank Rwanda has put a framework in place to help guide our actions with the intention of making it as easy as possible for SMEs to make it out of the pandemic and get back to business. For those who have loans, for instance, we’ve put in place arrangements to reschedule them in conversation with borrowers. For those who have been affected in a way that may make it necessary for them to change their business models entirely, we are talking to them about what else can be done. We are partnering with consultants to provide technical assistance and will help all of our staff become advisors.

Can you tell us about some of the digital initiatives the bank is undertaking to support SME customers?

As a bank, we now have complete end-to-end virtual banking available. We have a platform specifically for SMEs called EazzyBiz, which allows them to make and receive payments, purchase currencies, make transfers, and more. We are trying to make it easy for SMEs to do business from anywhere, including to request facilities to help them restart their businesses

How can customers engage with the bank?

Customers can bank through our Eazzy Banking App, and SMEs can bank through EazzyBiz. Our website is, and we have a call center number [455#].



Have questions? Please email

Have questions? Please email

Niba maze igihe narananiwe kwishyura inguzanyo natse, nko muri iki gihe igihugu gihanganye n’icyorezo cya COVID-19, Ni iki nakora?

Niba maze igihe narananiwe kwishyura inguzanyo natse, nko muri iki gihe igihugu gihanganye n’icyorezo cya COVID-19, Ni iki nakora?

Niba umaze igihe waraniwe kwishyura inguzanyo, hari uburyo bwashyizweho bwitwa “Ugusubika igihe cy’ubwishyu bw’inyungu ku nguzanyo” cyangwa “Gusubikirwa kwishyura inguzanyo” bugamije gufasha ababereyemo umwenda za banki. Igihe cyo gusubikirwa ubwishyu bw’inyungu ni igihe  kivanwa mu gihe kirekire inguzanyo yishyurwamo aho uwagurijwe aba adategetswe kwishyura. Ni igihe uwagurijwe aba ategereje mbere yo gutangira kwishyura umubare wagenwe buri kwezi.

Ni gute nasubikirwa igihe cy’ubwishyu bw’inyungu ku nguzanyo mu gihe mbyifuza? Icya mbere ni ukuvugana na Banki, SACCO cyangwa Ikigo cy’Imari Iciriritse (MFI)  kandi umukozi ushinzwe inguzanyo mu kigo ubereye umukiriya azabigufashamo. Egera umukozi ushinzwe inguzanyo akugezeho uburyo buhari wahitamo kugira ngo usubikirwe igihe cy’ubwishyu n’inzira ugomba gukurikiza niba uri mu bihe bituma utabasha kwishyura inguzanyo watse.

Ushobora kumvikana na banki mukorana niba uhitamo kuba usubikiwe igihe cy’ubwishyu bw’inguzanyo y’ibanze, inyungu ku nguzanyo, cyangwa se byombi. Bisobanuye ko ushobora kwemeranya na banki kuba wishyura inyungu ku nguzanyo gusa cyangwa ukaba wishyura inguzanyo, muri icyo gihe usubikiwe igihe cy’ubwishyu, cyangwa kutagira na kimwe wishyura kugeza igihe mwumvikanyeho kirangiye. Kubera Icyorezo COVID-19  n’ingaruka cyagize ku bigo by’ubucuruzi, amabanki menshi mu Rwanda arimo gufasha abakiriya bayo abasubikira igihe cy’ubwishyu bw’inyungu ku nguzanyo mu gihe cy’amezi 3 kugeza kuri 6.

Mwibuke ko inyungu zikomeza kubarwa no mu gihe umara usubikiwe igihe cy’ubwishyuku nyungu kandi ko uwagurijwe agomba kuzazishyura, keretse banki yemeye kuzimuvaniraho.

If I am completely unable to repay my loan for a period of time – like the current COVID-19 pandemic – what can I do?

If you are unable to repay a loan for a period of time, there is a process called a “moratorium period” or “loan repayment holiday” that is designed to help. A moratorium period is a period of time during a loan term when the borrower is not obligated to make a payment. It is a waiting period before the borrower starts making fixed monthly payments.

How can I access a moratorium if I need to do so? First, communication with your Bank, SACCO or MFI and your loan officer is very important. Talk with your loan officer about the options available for a moratorium and the process you need to follow if you are in a situation where you cannot repay your loans.

You can agree together with your bankers as to whether you will take a principal holiday, an interest holiday or both. This means, for example, that you can agree to pay only the interest or only principal during your moratorium period, or not pay anything at all till the agreed time. Due to the COVID-19 and its impact on businesses, many banks in Rwanda are offering loan moratoriums of 3 to 6 months.

Kindly note that interest accrues during the moratorium period and the borrower must pay it, unless your bank agrees to waive it.

Niba ubucuruzi nkora bubangamiwe n’ibibazo bigaragarira mu gipimo cy’amafaranga yinjira n’asohoka no kuba imari ihagaze nabi bikabije nkaba ntabasha kwishyura inguzanyo, nakora iki?

Niba ubucuruzi nkora bubangamiwe n’ibibazo bigaragarira mu gipimo cy’amafaranga yinjira n’asohoka no kuba imari ihagaze nabi bikabije nkaba ntabasha kwishyura inguzanyo, nakora iki?

Hari uburyo bukoreshwa twita “kuvugurura inguzanyo” cyangwa “kuvugurura umwenda,” bugamije gufasha ikigo kiri mu kaga kugabanya inguzanyo itishyurwa no kongera kumvikana ku buryo bwo kwishyura umwenda ukomoka ku nguzanyo imaze igihe itishyurwa no kubasha kongera amafaranga abitse ku buryo ikigo cy’ibucuruzi gishobora gukomeza ibikorwa byacyo.

Ubifashijwemo n’Umukozi ushinzwe Inguzanyo, mushobora kumvikana ku bwoko butandukanye bw’ibisubizo bifasha koroshya cyangwa kugabanyirizwa umuzigo wo kwishyura inguzanyo wahawe ku buryo ikigo cyawe gikomeza kugira imari ihagaze beza nticyongere guhungabana. Dore uburyo bukurikira bwo kubonera ikibazo umuti:


  • Guhindura umubare w’amafaranga wishyura buri kwezi. Guhindura uburyo bwo kwishyura inguzanyo bituma haba igabanuka ry’umubare w’inguzanyo usanzwe wishyura buri kwezi ku buryo uhwana n’amafaranga winjiza n’ayo usohora muri iki gihe. Ubu buryo bushobora kubamo igabanuka ry’umwenda ufite muri iki gihe, cyangwa hagatoranywa uburyo bukurikira.
  • Kongera igihe amasezerano y’inguzanyo amara. Ushobora kandi kongera amasezerano y’inguzanyo watse ku buryo umubare wishyura buri wezi usaranganywa mu gihe cyumvikanyweho hakurikijwe igihe gishya cyangwa kirekire uzishyuramo inguzanyo wahawe. Bisobanuye ko uzishyura inguzanyo yawe mu gihe kirekire, ariko ukazashya wishyura make kugira ngo bigufashe kwimenyereza kubaho mu buzima kandi amafaranga winjizaga yagabanutse. Bigomba kumvikana ko amwe mu mabanki ashobora kugira amafaranga make akwishyuza kubera iyi serivisi uhawe yo kukorohereza.

Navugurura nte inguzanyo yanjye? Kugira ngo ubashe kuvugurura umwenda ukomoka ku nguzanyo watse, mbere na mbere ugomba kubiganiraho n’umukozi ushinzwe inguzanyo kugira ngo umusobanurire neza uko ikibazo cyawe giteye maze mushyireho gahunda y’uburyo uzishyura. Bizagusaba kwandikira Banki yawe, Ikigo cy’Imari Iciriritse (MFI) cyangwa SACCO ubishyikiriza ibaruwa usaba kuvugurura inguzanyo, iherekejwe n’inyandiko zigaragaza umwirondoro wawe n’inyandiko ufite  zerekana uko ishusho y’imari yawe ihagaze.

If my business is facing cash flow problems and financial distress and I am having trouble repaying my loan, what can I do?

There is a process called “loan restructuring” or “debt restructuring,” which is designed to help a business in distress to reduce and renegotiate delinquent loan debt and to restore liquidity so that the business can continue its operations.

With your Loan Officer, you may agree to different kinds of solutions to alleviate or easy your credit repayment burden and stabilize the financial situation by:

  • Changing the amount you repay each month. By changing the method of loan repayment involves a reduction of your current monthly loan installment so that it matches your current cash flow. This may include reduction of current debt, or may include the below.
  • Extending the term of your loan agreement. You can also extend your loan agreement so that your monthly payments are redistributed in proportion to a new and longer term of lending. This means that you will repay your loan over a longer period of time, but your payments will be smaller to help you deal with lower revenues. It should be noted some banks may charge a small fee for this facility.

How can I restructure my loan? To restructure your loan debt, first, you should speak with your loan officer to clarify your situation and create a plan. You will then need to write to your Bank, MFI or SACCO and submit an application for the restructuring together with the documents that prove your identity and available documents representing your financial situation.

Through loan restructuring you will be able to maintain a positive credit history and stay in good standing with your financial service provider.